Frequently Asked Questions

​​​Abstracts​

Congress Venue and Directions

Hotel Accommodation

Invitation Letters & Visa Applications​​

Registration


Abstracts

Q: If I submit an abstract do I have to attend the congress?
A: All accepted abstracts are scheduled in the Scientific Program either as Oral or Poster presentations. It is expected that at least one author of the abstract attend the meeting to present the work and answer questions. Only abstracts of registered participants will be scheduled in the Scientific Program.  

Q: I have submitted an abstract, when will I know if it has been accepted?
A: Only after all abstracts have been reviewed by the Scientific Committee will notifications be sent to the abstract submitters. Every effort is made to conclude this process within one month after the abstract submission deadline. Please refer to the Key Dates listed on the homepage. 

Q: How can I make changes to an abstract I have already submitted?
A: You may enter the Abstract Submission System with your username and password and make changes to your abstract until the submission deadline date. No abstract changes will be accepted after this date, however you are welcome to bring a more up to date abstract to the Conference. 

Q: My abstract has been accepted but I do not have a copy. Are you able to send one to me?
A: Copies of your submitted abstracts can be sent to you by email. Please contact the Abstract Department for further details.

Q: If my abstract is accepted, where will it be published?
A: All accepted abstracts of registered participants will be published in an online supplement to Bipolar Disorders: An International Journal of Psychiatry and Neurosciences. 

Congress Venue and Directions ​​​

Q: Where is the Congress taking place?
A: The Congress will take place at the The Westin Harbour Castle Toronto Hotel in Toronto. For more information on the venue please visit the hotel website.


Q: How do I get from the Airport to the Congress Venue?
A: For updated and detailed information on public transportation please visit the official Airport website.


Q: Can you please send me details of public transport? Do you have a map of the city or area surrounding the venue?

A: For up-to-date tourist information including public transport information and maps, please click here for more information.


Hotel Accommodation​​

Q: How can I find out information about hotels and their rates for this congress?
A: Kenes International is offering congress participants specially reduced rates for various hotels around the congress venue. Information, pictures, location and rates are available on the hotel accommodation​ page.

Q: How can I book my room and should I pay in advance?
A: In order to book a room, please click here to book online.  Please note that full payment is required in order to book the room.

Q: Will I receive a hotel confirmation?
A: Yes. A detailed confirmation will be sent to you by email as soon as the booking is confirmed and the requested deposit is received.

Q: Can I book a hotel room without registering for the congress?
A: Yes. You can book your room without registering by clicking on the "Booking" button of your chosen hotel available on the website via the hotel accommodation​ page. If you need further assistance, please email the Hotel Accommodation Department.

Q: How can I book rooms for a group?
A: For group booking (10 rooms and more) please contact the Hotel Accommodation – Groups Department. Different payment and cancellation conditions apply.

Q:  Can I cancel my hotel booking?
A:  Yes, a full free cancellation may be done up to 15 days prior to arrival. If canceled or modified by this date, no fees will be charged. If cancelled or modified up to 10 days prior to arrival, you will be charged for 1 night only. If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.


Invitation Letters & Visa Applications​

Q: I need an invitation for Visa Purposes

A: Please e-mail invitation@kenes.com   

Q: How do I apply for a visa?
A: Visa regulations depend on your nationality and country of origin. We suggest you contact your local Consulate for full and official instructions on the specific visa regulations and application procedure that apply to you.

Q: Where can I get a Congress invitation letter so that I can apply for a visa?
A: Please send a request for an official invitation letter to our Invitation Department. Please make sure to send us your full name (as printed in your passport), full postal address and passport number. An official invitation letter will be created and sent to you by e-mail within 5-7​ working days.

Q: Is it possible to send an official invitation letter directly to my local Consulate?
A: Unfortunately we are unable to send invitation letters directly to consulates. Invitation letters are prepared solely for individuals and are mailed directly to them. 



Key Dates​

Abstracts: Submission OpensSeptember
 Submission DeadlineTuesday, 13/01/2015 - midnight GMT
 Notifications sent to PresentersFebruary 2015
Registration:Registration OpensSeptember 2014
 Early Bird Registration DeadlineMonday, 16/03/2015 – midnight GMT
 Late FeeFrom 17/03/2015
 On Site FeeFrom 05/05/2015
Registration Cancellation Policy:Online Registration DeadlineSunday, 31/05/2015– midnight GMT
 100% refund (less 35 USD handling fee) Before Monday, 16/03/2015
 No refundFrom 17/03/2015
Sponsorship & Exhibition Technical Manual available online3 months prior to the congress: March 2015


Registration​​​​

Q: How do I register for the congress?
A: In order to register for the congress, please register online

Q: How can I pay the registration fees?
A: Payment of registration fees can be made by credit card or bank transfer. For full details please click here.

Q: Can I receive an invoice under the sponsoring Company/ Hospital’s name?
A: Yes. If you require an invoice to be issued to the sponsoring company, please send an email to the Registration Department, specifying the services requested and full address of the sponsoring company.

Q: Can I register for the congress without paying?
A: Yes, but your registration will be confirmed only when full payment is received.​

Q: Can I register before the early fee deadline and pay later?
A: In order to benefit from the early fee registration discount, payment must be received before the deadline.

Q: Can I register onsite?
A: Yes. Onsite registration is available during the congress days. Onsite fees will apply.

Q: What does my registration fees include?
A: For full detailed entitlements, please check the registration page​.

Q: Will I receive a confirmation letter after I have finished registering?
A: Yes. A detailed confirmation letter and receipt will be sent to you by email as soon as payment is received and registration is completed. You may use this confirmation letter for visa application purposes.




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